Refund policy




TURN AROUND TIME (TAT) — Email company at within 3 hours of purchase if you have entered the wrong address, BEFORE you receive your tracking number.

REFUNDS/CANCELLATIONS — All sales are final. We do not refund or cancel orders. Please be careful to check your cart and mailing address before making your payment. 

DISCOUNT CODES — If you haven't correctly entered the discount code provided, we cannot add it after you have paid. We do not refund you the difference.

PROCESSING/SHIPPING TIME — There is processing time not included in shipping time. Once your order is processed (picked, packed, labelled, checked, picked up by USPS at our facility) then shipping time starts. 

  • Processing Time on Non Sale Items: 3-5 Business Days

  • Processing Time on Sale Items and High Peak Periods: 2-14 Business Days

  • Shipping Method: USPS - First Class and UPS for International 

  • Preorders: all products ordered ship at the same time, meaning when the preordered product is received by us, we will ship your entire order at that time

INTERNATIONAL CUSTOMS AND DUTIES —We would like to clarify our shipping policies for international orders. Please note that we are not responsible for customs clearance, potential delays, or any associated duties or compliance required by customs authorities. It's important to understand that the shipping charges do not include any duties or taxes imposed by your country's customs regulations. We want to highlight that, in accordance with the law, we are obligated to disclose the full value of the package contents when shipping internationally. This means that when ordering items from abroad, it's common to expect customs fees as part of the import process. In the event that you are considering refusing the package due to customs fees, please be aware that this action will result in a standstill. Unfortunately, we cannot provide a refund if the refusal is based on a failure to pay customs fees. We kindly request that you allow UPS to complete the delivery of your package. Failure to do so may lead to the package being destroyed in accordance with UPS's regulations for undelivered or refused parcels. We genuinely appreciate your understanding and compliance with these guidelines. Thank you for choosing our services.

TRACKING — USPS must scan your package before it is entered in their tracking system. Please track your own package with the tracking number sent to you via email. Check your junk mail folder if it's not in your inbox. You can always do a search in your email trash if your trash isn't emptied automatically. If your email address is incorrect you won't receive it

DELIVERY — USPS will send our system notification, then Shopify automatically sends you an email that your package has been delivered. Please wait until the end of that day or the next day for actual delivery.

RETURNS/EXCHANGES — We do not accept returns/exchanges. Also at this time, due to the nature of our products, we are unable to accept exchanges on DEFECTIVE products. DAMAGED: we are able to replace damaged products, that occur in transit, after an insurance claim has been filed with the carrier, Please note that there is a 30% restocking fee + shipping fees on returned, damaged items. All returned, damaged products are discarded.

We ensure all of our products are packaged efficiently to minimize the chance of damages that may occur in transit. 

LOST OR STOLEN PACKAGES  We are not responsible for lost or stolen items. Once orders have left the PIMBY warehouse, your package is in the care of the postal handler. The customer is required to submit a claim directly with the carrier and follow their guidelines. USPS recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the carrier. USPS customer service: 1-800-275-8777