Refund policy



TURN AROUND TIME (TAT) — Call company at +1 (770) 568-9105 within 3 hours of purchase if you have entered the wrong address, BEFORE you receive your tracking number.

REFUNDS — All sales are final. We do not refund orders

DISCOUNT CODES — If you haven't correctly entered the discount code provided, we cannot add it after you have paid. We also do not refund you the difference.

PROCESSING/SHIPPING TIME — There is processing time not included in shipping time. Once your order is processed (picked, packed, labelled, checked, picked up by USPS at our facility) then shipping time starts. 

  • Processing Time on Non Sale Items: 3-5 Business Days
  • Processing Time on Sale Items: 2-14 Business Days
  • Shipping Method: USPS - First Class, Priority and International 
  • Preorders: all products ordered ship at the same time, meaning when the preordered product is received by us, we will ship your entire order at that time

TRACKING — USPS must scan your package before it is entered in their tracking system. Please try to track your own package with the tracking number sent to you via email. Check your junk mail folder if it's not in your inbox. You can always do a search in your email trash if your trash isn't emptied automatically. If your email address is incorrect you won't receive it

DELIVERY — USPS will send our system notification and Shopify automatically sends you an email that your package has been delivered. Please wait until the end of that day or the next day for delivery.

RETURNS/EXCHANGES — We do not accept returns/exchanges due to COVID-19. Also at this time, due to the nature of our products, we are unable to accept exchanges on UNDAMAGED products. However, we are able to replace damaged products, that occur in transit, after an insurance claim has been filed with the carrier, Please note that there is a 30% restocking fee + shipping fees on returned, damaged items. All returned, damaged products are discarded.

We ensure all of our products are packaged efficiently to minimize the chances of damages that may occur in transit. 

UNDELIVERABLE, LOST OR STOLEN PACKAGES — We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.

If a package is returned to the PIMBY PO Box due to an incorrect shipping address provided by you the customer, you will be sent a link to pay for reshipment.  

We are not responsible for lost or stolen packages confirmed as delivered to your address by USPS after they leave our warehouse.